Responsible gambling

Gambling should be a fun, controlled form of entertainment. If you ever feel that play is becoming stressful, hard to control, or interfering with everyday life, help and practical options are available. Below you’ll find clear, non-judgemental guidance, simple tools you can use immediately, and directions for getting further support.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer tools designed to help you manage how much time and money you spend. Use them proactively — before you need them — to keep play within your comfort zone.

Deposit limits: Set daily, weekly or monthly deposit caps to control how much you can add to your account. If you can’t find this setting, our support team can help set one for you.
Time-outs & cooling-off: A short break can reset momentum. Time-outs are temporary pauses you can activate yourself, typically ranging from 24 hours to several weeks.
Self-exclusion: When you need a longer break, self-exclusion blocks access to your account for a defined period. This is a stronger option if short breaks are not enough.
Reality checks & session reminders: Use on-screen alerts or alarms to remind you of elapsed time and help you stick to prearranged sessions.

Warning Signs of Problem Gambling

It can be hard to recognise changes in your own behaviour. Consider taking action if you notice one or more of the following:

Spending more money or time than you intended.
Trying to “chase” losses by betting more after a losing session.
Neglecting work, studies, family or social commitments.
Borrowing money, selling belongings, or using credit to gamble.
Feeling anxious, restless, or irritable about gambling or when not gambling.
Minimising or hiding your gambling from others.

Practical Tips for Mindful Play

Decide on a fixed budget before you play and only use money you can afford to lose.
Set deposit and stake limits that match your budget and stick to them.
Avoid chasing losses — accept that losses are part of the experience and stop when your limit is reached.
Plan breaks: choose a maximum session length and use reality checks or alarms.
Do not gamble under the influence of alcohol or drugs; decision making is affected.
Keep gambling separate from essential bills and savings — treat it as entertainment spending.
If promotions or bonuses encourage larger stakes than usual, pause and reassess before opting in.

How to Get Help

If you think gambling is becoming a problem, taking the first step can feel hard. Small actions make a difference — set a limit, take a short time-out, or reach out for support. Here are practical next steps:

Use account tools immediately: lower deposit limits, impose a time-out, or self-exclude if needed.
Contact our support team and let them know you want help managing your play; they can apply limits or close access if you ask.
Talk to someone you trust about what you’re experiencing — a friend, family member or a healthcare professional.
Consider professional counselling or a local support service that specialises in gambling-related issues.
If you feel at immediate risk of harming yourself or others, contact emergency services straight away.

Links to Support Organizations

Local and national specialist organisations can provide confidential advice, counselling and practical steps for long-term recovery. If you prefer independent support, search for a reputable gambling support charity or national helpline in your country. These services often offer phone support, online chat and self-help programmes.

Support for Family and Friends

Supporting someone who is struggling with gambling can be emotionally demanding. There are effective things you can do:

Approach the person with empathy and without blame. Open, calm conversations are more likely to be heard.
Set clear boundaries about money, lending and shared finances.
Encourage them to use account tools and professional support, and offer to help them make contact if they agree.
Look after yourself: seek guidance for friends and family, and consider counselling or peer-support groups.

Contacting Support

Our care-focused support team is available to assist with setting limits, applying time-outs, arranging self-exclusion, or answering any questions about safer play.

Live chat is available for immediate help; response times are generally quick.
Email support is available for confidential requests or where document uploads are required.
If you need account changes (limits, closure, self-exclusion), state your request clearly — we will confirm the action and follow up with next steps.

Account Closure, Restrictions and Verification

For your protection and to comply with responsible gambling practices, some actions involve brief verification and processing time.

Identification checks may be required before certain account actions (for example, withdrawals or reactivation). Verification times can take up to 72 hours in some cases.
Withdrawal minimums and processing windows may apply; check your account terms or contact support for details specific to your situation.
If you choose self-exclusion or permanent account closure, our team will explain the duration and any implications for future access.

Whatever you choose, you are not alone. Small steps — a limit, a break, or a conversation — can lead to better control and calmer days. If you’d like help right now, please contact our support team; we are here to listen and to act in your best interest.