Privacy Policy

Welcome to Andromedasino Casino. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. It applies to our website, accounts, and services.

Information We Collect

We collect information that helps us provide services, verify identity, keep accounts secure, and meet legal requirements. Categories of data we may collect include:

Account details: name, email address, username, password, date of birth and other basic registration information you provide.
Identity and verification data: documents and information needed to confirm your identity and age, where required by law or policy.
Contact and support records: messages, chat transcripts, and other communications you send us.
Usage and technical data: IP address, device and browser information, operating system, pages viewed, and other interaction data.
Preferences and profile data: language, account settings, marketing preferences, and any preferences you choose to share.
Responsible gaming information: activity and behavioural indicators that help us identify and support safer-use needs.

How We Use Your Information

We use personal data for clear, limited purposes. These include:

Creating and managing your account and providing the services you request.
Verifying identity and age to meet legal and safety requirements.
Communicating with you about your account, support enquiries, and service updates.
Improving and personalising our services, content and offers.
Detecting and preventing fraud, abuse, or other unlawful activity and protecting our systems.
Supporting responsible use by identifying behaviours that indicate risk and offering tools and assistance.
Complying with legal obligations and responding to lawful requests from authorities.

Legal Basis for Processing (GDPR)

Where applicable, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: processing necessary to provide the services you requested.
Legal obligation: processing required to comply with laws and regulatory obligations.
Legitimate interests: for purposes such as fraud prevention, system security, service improvement and ensuring responsible use, where our interests are not overridden by your rights.
Consent: when you have given clear permission for specific processing such as marketing communications or certain profiling activities.

You can withdraw consent for marketing at any time without affecting other lawful processing.

Sharing and Disclosure of Information

We may share personal data with third parties where necessary to provide and improve our services, or to meet legal obligations. These recipients can include:

Service providers who support website operation, identity verification, security, analytics and customer support.
Regulatory authorities, law enforcement or other parties when required by law or to protect our rights.
Professional advisers, auditors and other trusted partners who help us operate the business.

When we share data, we require recipients to protect it and use it only for permitted purposes. We also use appropriate safeguards when personal data is transferred to countries with different data protection laws.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes set out in this policy, including to meet legal, regulatory, accounting or reporting requirements. Retention periods can vary depending on the type of data and the reason it was collected.

When information is no longer required, we will delete it or anonymise it in a secure manner.

Your Rights

If you are in the European Economic Area or other jurisdictions with similar rights, you may have certain rights under applicable law, including:

Right to access the personal data we hold about you.
Right to correct inaccurate or incomplete data.
Right to request erasure of your personal data in certain circumstances.
Right to restrict or object to certain processing activities.
Right to data portability where applicable.
Right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us. We may ask you to verify your identity before responding to requests to protect your privacy and security.

Cookies and Tracking Technologies

We use cookies and similar technologies to run and improve our services, remember your preferences, and analyze site usage. These technologies help provide a faster, more personalised experience.

You can control cookie preferences through your browser settings and, where provided, our cookie controls. Disabling certain cookies may affect functionality and user experience.

Security of Your Information

We implement technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. Measures include access controls, encryption where appropriate, staff training and regular security reviews.

While we strive to secure your information, no system is completely impervious to risk. If we become aware of a breach affecting your data, we will take steps to contain the issue and notify you where required by law.

Account Registration and Verification

When you register, we collect information necessary to create and maintain your account and to confirm you meet age and eligibility requirements. Verification may involve reviewing documents and information you provide. We process verification data securely and only for the purposes of identity confirmation, account security and compliance with applicable requirements.

Communications and Marketing

We may use your contact details to send you service messages, updates about your account, and marketing communications where you have consented or where we have a lawful basis to do so.

Responsible Use and Support

We use personal data to support safer use practices. This includes offering tools and controls such as account limits, time-outs and self-exclusion options. We may also use behavioural indicators to provide support or escalate cases where there is risk of harm.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post an updated version and, where appropriate, provide direct notice. Please review the policy periodically for any updates.